Mobile Number Portability Complaints-TRAI to intervene

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After crossing different deadlines Mobile Number Portability came into a reality on 20 Jan 2011 across all Telecom circles of India. Statistics says around 17 Lakh customers have availed this facility  since the launch. Customers are facing several problems in connection with MNP. Service providers are deliberately delaying the porting requests and rejecting the applications. Here some reported issues with MNP.

1. Problems in getting Unique Porting Code: This is the preliminary requirement for MNP. When a customer send porting request SMS in prescribed format to 1900, the UPC to be delivered immediately as reply SMS from 1901, it’s an automatic process. Unfortunately people often are getting this type of messages “Sorry customer please try after some time”, ” Your request is invalid”, “Dear customer please wait for some time”, “Your request can not be processed”, “Try to contact customer care ” etc.

2. Applications not getting processed: As per the guidelines the whole porting process should be completed within four days on receipt of application . It has been observed that the loosing operators are deliberately delaying the  application and not even responding to the queries.

3. Rejection of porting request : Mobile operators are quoting ridiculous reasons for rejecting the applications such as ” You are in a special plan so porting is not possible”, ” You are using life time validity plan so porting request cannot be processed” . As per the guidelines these are not the valid reasons to reject an application.

4. Problems with post paid customers : Even after clearing all outstanding bills the porting requests of customers are not getting processed.

5. Downtime more than 2 hours : This happened with me also. I got an SMS about the porting time ” Your Port in request for Mobile number xxxxxxxxx has been accepted and your mobile number will be ported on 09 Feb  2011 at 00:53 AM “  Now the time is 0800, 09 Feb 11. Number is blocked and not able do outgoing/ incoming calls (The porting request application was submitted on 02 Feb 2011 with all required documents)

TRAI is monitoring  the whole MNP process and attending complaints. They warned the service providers against  deliberate delays and non complains of regulations. Let’s consider these glitches as the teething problems and hope the authorities will take strict actions against defaulters.


  • abhishek 02/16/2013, 10:02 PM Reply

    Dear Uma Roychowdhury,

    I am currently using Tata Docomo Post Paid connection having number 8017209479.

    I am not satisfied with the Tata docomo connection.

    First MNP Request

    I had raised my first MNP request on 4th Jan 13 and the Porting Code was valid till 20 jan 13.

    I tried to reach then server time before 20th Jan 13 and i got reply from
    “As per our telephonic conversation on 8017209479, we would like to inform you that you were retained with your services.”

    But i never got any call/Mail from Tata docomo regarding retain of the service. or we never had any conversation for retained of my service with Tata Dococmo.

    Second MNP Request

    Now again i raised a request for MNP request on 4th Feb 13 and the Porting Code is valid till 19 Feb 13.

    This time when i call the Tata Docomo for portability they are telling that they didnt get any request from Airtel for Poratbility till date.

    But the Airtel is telling that they had already send a request for Portability.

    Please help me to convert my Tata Docomo Postpaid connection to Airtel Post Paid connection.

    Its very urgent i am trying from last 2 month.

  • Arun Raj 04/09/2013, 9:38 AM Reply

    Exactly same thing happened to me with tata Docomo post paid connection

  • Rajesh Verma 10/20/2013, 9:23 AM Reply

    I am trying to come out from Tata docomo Post paid connection to Idea Cellular. 1st request was made on 21/09/2013.
    It was not released from Tata end. On asking to Tata why it was not released and what mistake was done by me they are not replying anything.
    Please help me where to launch a complain with TRAI?
    Thanks.

  • CHANDAN KUMAR PARIA 11/18/2013, 6:56 PM Reply

    MYSELF CHANDAN KUMAR PARIA . NOW I’M USING A MOBILE WITH RELIANCE GSM CONNECTION UNDER WEST BENGAL CIRCLE IN EAST MIDNAPORE DISTRICT & THE NO .
    IS 9476114999.NOW I’M TRYING TO PORT MY VALUABLE MOBILE NO. TO ANOTHER CONNECTION . FOR THIS PURPOSE I’D BEEN CONSULTED WITH RELIANCE CUSTOMER CARE SINCE SEVEN MONTHS , BUT THEY DIDN’T GIVE ME THE CORRECT PORTING NO .BEFORE A FEW DAYS I’D COMPLAINT FOR THIS PURPOSE TO RELIANCE OFFICIAL SITE BUT THEY DIDN’T CO-OPERATE WITH ME . THE PREVIOUS PORTING NO. WAS EK887797. THIS TIME I’M REQUESTING YOU TO GIVE ME THE CORRECT PORTING NO , SO THAT I CAN PORT MY MOBILE NO TO ANOTHER CONNECTION .PLEASE SIR DON’T DISAPPOINT ME THIS TIME & PLEASE GIVE ME CORRECT PORTING CODE.

  • hitesh zala 01/18/2014, 5:25 AM Reply

    Dear sir …I Mnp done Relince to vodafone prepaid…. Fully proses done after Relince sime off, but my vodafone no sim not starts, i contect to diste butar again n again 90 days go….he askd this problem done by syestem we are give your no…8690050086 but my no sim not give to me 6 month go…..i want my no… Tall me what i do?

    (atually voda ministore delar by mistake give me wromg sim card it is 83475***** other no sim grve me its start corantly my hend) so please rujest me…
    Contect:-9099184638
    Hitesh Zala

  • Vodafone India 01/31/2014, 4:14 PM Reply

    Hello Hitesh,

    We did not get any response when we called on your alternate number. Further, we request you to share with us the details of distributor like the address, number, date, time of request & name. Please provide us your alternate contact number to check & address your concern at the earliest.

    Regards,
    Vodafone Customer Care, Gujarat.

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