BSNL has launched a special settlement program for broadband bill disputes

  • dnrao 02/04/2011, 8:13 PM Reply

    Sir, Kindly let me know how I can avail the “BSNL SAMADHAN SCHEME”

    Thanking you, Sir

    • Sujith 02/04/2011, 8:29 PM Reply

      Please approach the in charge of BSNL Secondary Switching Area to avail the benefit of this scheme and settlement.

  • ANIL KUMAR 02/25/2011, 10:40 PM Reply

    The BSNL-Dhanbad/Jharkhand issued bill for November-2010 and December-2010 separately in an abnormal way. Since it was is thousnads of rupees and had exceeded the security amount deposited by me at the time of taking connection, as such to avoid disconnection, I paid the bill amount for November and December-2010 . After paying the bill, a news item published (Not an Advertisement from BSNL Side) in the Hindi Hindustan that owing to DCR Billing system in BSNL , the Broad Band consumer are facing problem which will be sorted out on 23-23 Feb.2011 for Dhanbad Conssumer and on 24-25 Feb2011- for Bokaro Consumer . By that time Bill payment for November & December-2010 was paid by me . However, I filed by petition for availing Samadhan Scheme and attended the Councelling . While attending the Samadhan Scheme, it was argued by the BSNL staff that since I had paid the Bill for Nov. & Dec.-2010 hance no relief shall be granted . However, they granted relief in the Bill raised by them for the month of January-2011. Can I move further in this regard before the higher authority . Kindly advise me suitably with the details to whom it should be prayed. This I am asking because there was no prior intimation by the BSNL authority. Secondly- the samadhan was applicable for three consecutive months and fourthly- when the customer ID and a/c no. of the customer has been allotted, where is the problem . I have my personal experience in the case of payment of Mobile Bill- when it was paid twise for a single month, the amount has been duly adjusted.Like wise, even if the Broad Band Bill has been paid by the bonafide customer, what is wrong in granting Samadhan relief even on Paid Bill.

    • Sujith 02/25/2011, 10:47 PM Reply

      Is there anything wrong with your bill such as false usage details or something like that? The Samadhan scheme is mainly to bring back the lost customers by giving some relaxation. If you have any complaint regarding the billing system you can consult the JTO of your SSA (Secondary Switching Area) or billing section for cross check and verification.

  • ANIL KUMAR 02/25/2011, 11:31 PM Reply

    I was covered under Broad Band Home 500 Combo Plan for which they had raised the Bill as follows:
    Month BroadBand Day Usage (Units in KB) Duration
    Nov.-2010 6258757 140:13:00
    Dec.-2010 4152347 127:42:41
    Jan.- 2011 5721120 148:11:43

    Under the above scheme, 1.5 Gb was free. For last 2/3 years, there was no such abnormality. This abnormality has been reflected after introduction of CDR Billing system. As such I have contested the Bill. It is not only case of mine but there are several cases whose Broad Band Bills have been raised from Rs. 25000/- to Lacs of rupees in Bokaro Steel City. And all are roaming from piller to post. My Bill Value for the above three months was INR 3579.91,2241.77 & 3232.44 respectivel. At least I am luckiest in some other manner but I wanted to book BSNL under the provision of Law of the Land so that such type of billing should not be raised. Once in Feb/2006 the BSNL has raised Bill againt my Mobile as INR476712/- .

    • Sujith 02/26/2011, 10:00 AM Reply

      Raise a written complaint to BSNL and keep the acknowledgment. If you are not satisfied with the response of the authorities, it is a better option to approach the consumer court.

  • knpanda 02/27/2011, 11:11 PM Reply

    I am a broad band user since two years with combo home plan 500.I am using with same pattern.I had never got a bill more than hundred rupees.But suddenly I got twobills of nov&dec-11 amounting Rs 10000&26000 respectively.In Jan-11 the bill was again Rs9500.WHy the bills were so high?Why I was not informed earlier?Now I am forced to take higher plans.This is really painful.we are forced to disconnect the connection.I am planning to go to consumes forum. please reply

    • Sujith 02/27/2011, 11:13 PM Reply

      First of all you give a written application mentioning all your grievances to BSNL authorities and get it acknowledged. If they are not solving the problem, then approach consumer court with that details

  • Joshua 03/23/2011, 5:10 PM Reply

    I am broadband user since 3yrs first i was in 500combo plan then it was changed to 1111combo plan we didn’t pay the bills for five months now my overall bill amount is ………………………..RS- 9471………….. is there any possible way to reduce my bill amount.. pls And they say that they had given a complaint to POLICE against us…….. SO can u advice me what to do at this moment. Is there any possible ways PLS PLS PLS PLS PLS PLs convey……my mail id is “”[email protected]””


  • manager, Chandighat Tea Estate 07/24/2011, 9:09 AM Reply

    Our normal bill comes between 1000/- to 2200/-. Suddenly we got the bill amounting Rs 20084.38 for the month of June 2011 which is unacceptably high.We are bsnl bb user for last 3 yrs. BB is fitted to our office telephone. Office is situated in remote area. Office hr is 7am to8pm and there is no residence withine 200 mtr radius ie the range of wireless mode m. We have taken out the details from bsnl office which shows that
    -our mode m has been used(mac id is same)
    -net was used in night hrs.(2am-8am) for 5 hrs daily during the month. Which is impossible in location like our office.
    -even if the mode m remains on during the night the use of it not possible because of the location of the office.
    We wish to know can we take benefit of the samadhan scheme.
    May we have your advise in this regard please.
    Thanking You,
    The Manager , Chandighat Tea Estate

    • Sujith 07/24/2011, 1:08 PM Reply

      If your are sure something went wrong at the BSNL end, then give a written application to the JTO of your BSNL SSA with all details. Check your computers used to surf internet, which are affected with Virus or other malwares. Which plan you are using? In many plans the usage between 2am to 8am is not counted (Free night usage). Can you specify your Plan name? Occasionally BSNLs software billing software bugs count the free usage as normal usage, which can be settled.

  • anushodh 03/21/2012, 6:37 PM Reply

    I was the user of BSNL broadband in 2007 to 2008 march bt later on we gave the application for the disconnection of the broadband, and we got the photocopy for the same with us but now in DEC 2011 we got the application for the final settlement of the bil amount Rs. 23000/- and got the notice as well to submit it asap, but now i am not getting that photocopy of that application which i gave for the disconnection in 2008, i am unable to deposit this much amount,as it is beyond our budget as i don’t get this much as a salary, kindly help me out.


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